Frequently Asked Questions

How do you ship, and how long does it take?

Getting our web orders out quickly is a priority. You can expect a shipping confirmation + tracking number within 48 hours of ordering ( Monday to Friday). Email us if you are still waiting to receive this information after 2 business days of placing an order. Don’t forget to check your spam folder.

Overnight and speedier shipping options are available at a cost, please reach out by email and we will make it happen.

Domestic shipping is always free and we generally use the post office because it’s fast, government-owned, and right across the street :). If you are unable to receive USPS, email us and we can arrange another carrier.

Should you receive notice that your package has been delivered but you can’t find it, 99% of the time it arrives the following day. One of USPS’s little mysteries…. If it has been longer than 24 hours, reach out to us we will help find a solution.

For Mexico and Canada, shipping will be $28  - all other international destinations vary by region, and a shipping cost will be available at check out.

You are now able to prepay duties and taxes online, if you choose this option your order will be delivered duty and taxes paid. Should you choose to pay the duties and taxes yourself upon delivery, please be aware that under no circumstances are we able to offer a refund if a package is refused by a customer because of high duty costs.

We recommend this site to get an idea of the customs and duties costs in your region.

How do I return and exchange?

Until you are very familiar with our products you will likely need to return or exchange a product at some point. It is an unfortunate but inevitable part of online shopping and we want to make the process easy. Because we are a very small company and need to resell the items that you want to return, we have a short return window of 7 days. Unfortunately, sale goods are final sale and we cannot offer refunds or exchanges on these items.

Shopify does not have a system to make online exchanges, so if you are worried about an item selling out, it is best to order the item you want to exchange at the time of your return. Alternatively, write your exchange request with a phone number on the return form and we will use a workaround when the your returned order arrives, if money needs to be exchanged we will call you.

The cost of the return shipping is the customer’s responsibility in most cases. You can sign up for a free USPS account here .Once you set up your free account you can purchase and print labels at home, they offer free pick ups, shipping boxes and store your tracking numbers for you.

The Domi Eco Pak we sent your Domi in, can be reused for your return. Please track your shipment, if you have not seen a credit from our parent company Hazel Brown LLC within 5 days after it is has been received in our office, please send us an email. Customers are responsible for knowing their tracking number, please keep it in a safe place.

If the styles you ordered are returnable there should be a return form with your order, if you need another copy you can download one here.

What size should I purchase?

We design our sleepwear to be on the comfortable side, but we understand that fit is a personal preference. Our size small is based on a woman who is 34/27/37 ( bust, waist, hips). There is a 2” circumference difference between each size ( except extra small + small there is only a 1.5” difference between.) There is a 1/2” difference in length between all sizes. The models’ measurements and the size she is wearing are listed on each product page, use this as a guide to how the garment was designed to fit, and make your adjustments from there. Should you want exact measurements reach out by email and we can send you precise garment measurements, or send us your measurements and we will help you choose the best size for you.

You can access our size guide here, to find our recommended size for you.

Are your items preshrunk? What is the best way to wash?

All Domi products are pre-washed and preshrunk. Washing Domi in cold water and line drying is a great way to be eco-friendly. Always wash with “like“ colors and should you need to remove a stain try an oxygenated bleach first, avoid chlorine bleach except when necessary and only on whites. Always remember to unbutton the buttons before washing, the agitation of the machine loosens buttons if left buttoned up ( this great tip applies to all clothes, not just Domi).

Can you explain the difference between your cottons?

We produce our pajamas primarily in two different cottons, Poplin and Cambric. The Cambric for those of you who have been shopping with us since the beginning, is our original cotton that we started Domi with, it is super, super soft, but a bit on the transparent side. After many requests for a less sheer option with the help of our Domi producers in India, we developed our Poplin. Our Poplin is a long-wearing, more densely woven cotton with a crisp personality that manages to have a ridiculously soft and smooth hand despite itself. We love them both, so we offer them both. The Product pages will list which cotton a style/print has been produced in. We try to have a decent selection of both.

In the colder months we now offer a flannel, which is actually a brushed twill, (flannel-like) but with a head start on the fiber breakdown. Flannel is one of those things that is far better 20 washes down the line, our brushed twill takes you to about 15 washes, and the other 5 are on you. It’s worth the washing, it gets better with every wear, we promise. Extreme cozy.

All of our cottons are 100% certified Organic Cotton, woven and printed just for us in India.

How big is your company?

We are small but awesome.

Domi is independently owned by our founder Ali Blankley. With less than 4 in-house staff, we answer your emails, ship your goods, and manage all things business out of a small studio in Los Angeles. We are not open to the public, but maybe soon.

When will a sold-out item be back in stock, and can I pre-order?

Generally never.

Due to our teensy size, we cannot rerun prints( we can't make the minimum order), once a print is gone, it’s gone. Of course, there are always exceptions, in this case, we do not take pre-orders as we just don’t have a reliable system in place to hold this information, and invariably there is chaos and disappointment. Being on our mailing list is the best way to know when we have restocked, are having a sale, or have something new.

Why should I sign up for your mailing list?

We don’t just make nice pajamas, we also make pretty great emails.

Domi’s Sunday newsletter is our place to announce things like new goods, sales, etc, but most importantly this is the only place we advertise discount codes. Discount codes are our way of saying thank you for not unsubscribing.

Other fun things will show up in your inbox, playlists, poems, newsy bits. We try to keep it to a minimum and we try to make it worth opening.
Email us back, we love to hear from our customers

Sign up here for 10% off your next order.

Why do your products smell so amazing?

Before we ship your order your items will receive a light spritz of our Domi Sleep Spray. 99% of our customers are in love with this smell as much as we are. For the small minority with a sensitivity or just don’t like it, please email us after your order is placed and we will omit this step. For everyone else that loves it, you can order Domi “SLEEP” as a spray or a candle on our website . It is made with 100% natural essential oils, most of them organic. It was designed in house with the intention of inducing a sense of calm and well-being, plus offer a nice surprise when you open your goods :)


This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from

Hazel brown LLC.  DBA.  Domi

Hazel brown LLC.  DBA.  Domi

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from 

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above.

Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

Data Retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.


The Site is not intended for individuals under the age of 18.


We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Contact Us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at or by mail using the details provided below:

3423 N. Glendale Blvd, Los Angeles, CA, 90039, United States

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.

Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

Cookies are data files that are placed on your device or computer
and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit

Log files track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

Web beacons, tags, and pixels are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers ), email address, and phone number. We refer to this
information as Order Information.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).

Additionally, we use this Order Information to:

Communicate with you; Screen our orders for potential risk or fraud; and When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here

We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here. You can also opt-out of Google Analytics here.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page here.

You can opt out of targeted advertising here:


Do Not Track

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.